Refund Policy

At Makbuck Solutions, we are committed to delivering professional Apple device repair services with honesty, transparency, and customer satisfaction.

This Refund Policy explains when refunds may or may not be applicable for our repair services.

By booking a repair service or using our website, you agree to this Refund Policy.

Makbuck Solutions specializes in the repair of Apple devices, including:

• MacBook Repair
• iPhone Repair
• iPad Repair
• Apple Watch Repair
• Mac Mini Repair

We provide professional diagnostics, hardware repairs, software troubleshooting, component replacement, and doorstep repair services across Hyderabad.

Every repair begins with a detailed diagnosis to identify the exact issue with your device.

Because each repair is unique, refund eligibility depends on the stage of the repair process and the services performed.

If a diagnostic or inspection fee has been communicated and accepted before the repair, it is non-refundable, as it covers the technician's time, expertise, and inspection process.

If no diagnostic fee has been charged, no refund applies.

Customers may cancel a repair request before repair work has started.

If the repair has not yet begun and no replacement parts have been ordered specifically for your device, any advance payment made may be eligible for a refund.

If replacement parts have already been purchased or repair work has commenced, cancellation charges or deductions may apply.

Certain repairs require ordering specific replacement parts to ensure the best possible repair quality.

If replacement parts have already been ordered specifically for your device:

• Refunds may not be available.
• Any eligible refund may be reduced by supplier charges, shipping costs, or applicable restocking fees.

Once a repair has been successfully completed, fully tested, and the device has been returned to the customer, the service is considered fulfilled.

Refunds are generally not provided for completed repair services.

If an issue related to the repaired component occurs during the applicable warranty period, our technicians will inspect the device and provide service in accordance with our Warranty Policy.

If a repaired component develops the same fault during the applicable warranty period, customers should contact Makbuck Solutions as soon as possible.

After inspecting the device, we may take one of the following actions:

• Repair the issue again.
• Replace the repaired component where applicable.
• Provide another appropriate solution in accordance with our warranty terms.

Warranty support is intended to resolve eligible repair-related issues and does not automatically entitle customers to a refund.

Refunds are generally not available under the following circumstances:

• The customer changes their mind after approving the repair.
• The customer no longer wishes to proceed after repair work has started.
• The customer decides to replace the device instead of repairing it after work has begun.

Data recovery depends on the condition of the device and its storage media. As every case is different, successful recovery cannot be guaranteed.

Therefore:

• Charges for diagnostic work or recovery attempts may still apply.
• Refunds are not provided solely because data could not be recovered.

Software installation, troubleshooting, operating system recovery, updates, and configuration services are generally non-refundable once the work has been completed.

If a software-related issue directly caused by our work is reported within the agreed support period, our technicians will review the issue and provide appropriate assistance where applicable.

Doorstep service charges may apply depending on your location and the type of repair requested.

If a technician has already travelled to your location to provide the requested service, the applicable doorstep visit charges may not be refundable, even if the repair is not completed.

Advance payments made for repair services may be adjusted against the final repair invoice upon completion of the service.

Refund eligibility for advance payments depends on the following factors:

• Current repair status.
• Whether replacement parts have already been ordered.
• The amount of repair work already completed.

If a refund request is approved, the refund will be processed using the original payment method wherever possible.

Processing times may vary due to banking procedures that are beyond the control of Makbuck Solutions.

Refunds will generally not be issued under the following circumstances:

• Successfully completed repair services.
• Diagnostic or inspection services that have already been performed.
• Devices with undisclosed pre-existing damage.
• Repairs approved by the customer before work commenced.
• Software services after successful completion.
• Special-order replacement parts purchased specifically for the customer's device.
• Damage occurring after the repair due to accidental impact, liquid exposure, misuse, negligence, or repairs performed by third parties.

We understand that every repair situation is unique and may require individual consideration.

If you believe your case involves exceptional circumstances, we encourage you to contact our customer support team with the relevant details.

We will carefully review the matter and work towards a fair, reasonable, and transparent resolution in accordance with our service policies.

Customer satisfaction is at the heart of everything we do at Makbuck Solutions. We are committed to providing honest advice, transparent pricing, and high-quality Apple device repair services.

If you experience any concerns regarding our repair service, we encourage you to contact us as soon as possible. Our team will inspect the issue carefully and provide appropriate assistance in accordance with our service and warranty policies.